The second part of the packages comprises the remote services, which can be controlled via an app. The service partner can then contact the customer to schedule an appointment.
The vehicle’s Audi service request function sends service-relevant data to the workshop specified by the customer in the myAudi portal two weeks prior to scheduled maintenance. This connects them to the Audi Service Center, and the location and relevant car status data are transmitted.
#Seat media system plus update driver#
The driver or front passenger can also trigger online roadside assistance manually by pushing a button in the roof module. Because the emergency call module has its own power source, it can establish a voice connection even if the car’s electrical system has failed. The driver or front passenger can also activate the emergency call manually using a switch in the roof module. If the accident victims are not responsive, an ambulance will be dispatched to the scene of the accident. A specially trained service employee will ask for additional details regarding the severity of the accident so that optimal assistance measures can be initiated without delay.
It establishes a voice and data connection with the Emergency Call Center and supplies important data such as GPS coordinates, direction of travel and number of occupants. In the event of a serious accident, such as one that has activated the airbag, the car independently initiates an emergency call. The first cluster comprises emergency call, online roadside assistance and Audi service request. The services of Audi connect safety & service are organized into two parts.
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